FAQs – Our Process

1. How do I place a B2B order with Nexus Pro?

You can place an order via our website, email, or by contacting your dedicated sales representative. Provide your product requirements, quantities, customization details, and delivery timelines, and we will guide you through the next steps.

2. Can I customize the products with my brand or team logo?

Yes! We offer full customization, including logos, player numbers, sublimation, embroidery, and private-label branding for sportswear, gloves, and footballs. All custom designs go through a sample approval process before bulk production.

3. What is the process for approving a sample?

Once the initial design is ready, we create a sample or prototype. You review it for fit, color accuracy, fabric quality, and customization details. After your approval, the order moves to mass production.

4. How long does the full order process take?

The timeline depends on product type, order quantity, and customization requirements. Typically, the process from order confirmation to delivery takes 4–8 weeks. Exact timelines are provided during the quotation stage.

5. What payment terms do you offer for B2B orders?

Payment terms are flexible depending on your B2B agreement. Options include advance payment, net terms, or milestone-based payment plans. All terms are confirmed in the official order confirmation.

6. How do you ensure product quality?

We have a multi-stage quality control process covering:

  • Fabric and material checks
  • In-line inspection during production
  • Final product inspection for stitching, fit, color, and print accuracy
    This ensures every product meets professional-grade standards.

7. Do you ship internationally?

Yes! We coordinate shipping via trusted logistics partners, handle export documentation, and provide tracking information for timely delivery. Customers are responsible for any import duties or customs fees.

8. What happens if there’s a problem with my order?

Our team provides post-delivery support to handle:

  • Replacements for defective products
  • Assistance with returns (if applicable)
  • Support for future orders and reprints
    Your dedicated account manager ensures quick resolution.

9. Can I place repeat or seasonal orders?

Absolutely. Our process is designed for repeat orders, bulk production, and seasonal collections. We maintain your custom specifications for streamlined reorders.

10. Can you handle large volume orders for clubs or retailers?

Yes, we specialize in high-volume B2B orders for clubs, academies, retailers, and distributors, while maintaining consistent quality and timely delivery.